Refund Policy
SANENDI online purchases may be returned if the product(s) is new and unopened within 30 days from the date of purchase. Products must be presented in their original packaging without having been used, along with the gifts sent with the order, if applicable.
If you’d like to return an item purchased in a bundle or SANENDI promotion, both items must be returned for a full refund.
Refunds, if any, will be made on the products to the credit card used for the order.
RECEIVING YOUR REFUND
We'll process a refund after we receive and process your return.
For items directed to our Returns Center, expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).
This time period includes:
- 5 to 10 business days for us to receive your return from the shipper
- 15 days for us to inspect and process your return
- The time it takes your bank to process our refund request
We'll notify you via e-mail of your refund once we've received and processed the returned item.
INTERNATIONAL RETURNS
All International purchases are FINAL SALE.
We do not accept international returns and shipping and handling charges will not be refunded.
**International customers may be eligible for a store credit**
LATE RETURNS
Your item(s) should be sent back to us within 30 days of receiving your order with all stickers attached and in its original packaging. Returns outside of this timeframe may be accepted at the discretion of Newyilan and will only be eligible for a refund in the form of store credit.
CANCELLING ORDERS & MODIFYING ORDERS
Once you place your order, you have one hour to cancel your order. We do not allow cancellations or modifications of your order once it has been finalized.
Please ensure all shipping and contact info is correct before submitting your order. Once your order has been finalized we will not be able to modify it.
EXCHANGES
If you would like to exchange an item for a different one, please return the original (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes 15 days to process returns once they arrive at our Returns Center.
PROMOTIONS AND DISCOUNT CODES:
The promo code must be entered in the discount box at checkout to receive the current promotion or discount before placing the order.
Promo codes and discounts cannot be added to an order after it has been placed. All promo codes are available for a limited time, while supplies last, cannot be used once expired, have no cash value or be applied to previous purchases.
SENDING BACK A GIFT?
If a receipt is presented, you will receive a store credit in the form of a merchandise credit once your item has been returned, inspected and approved.
LOOKING TO RETURN A PRODUCT YOU GOT FROM ANOTHER RETAILER?
We cannot exchange, or reimburse you for, products ordered from a third party retailer. We invite you to contact the point of sale where the purchase was made directly for questions regarding refund.